Returns & Exchanges

At Fishpools Furniture Store, we want you to be completely satisfied with your home furnishings, which is why we offer a straightforward 14-day return policy for items in their original condition. Whether a piece doesn't fit your space or you have changed your mind, our team is here to assist with a seamless exchange or refund process.

1

Initiate Your Request

Contact our customer service team within 14 days of delivery via email or phone to provide your order number and the reason for your return.

2

Prepare the Item

Ensure the furniture is disassembled, if applicable, and placed back in its original packaging with all protective materials and hardware included.

3

Schedule a Collection

For large furniture items, we will coordinate a professional courier to collect the pieces from your home at a time that fits your schedule.

4

Inspection and Refund

Once the item arrives back at our warehouse and passes a quality inspection, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing